Nustabet Privacy Policy – How We Protect Your Data in the Philippines

Nustabet collects personal information in the following categories. Not all categories apply to every player – the specific data collected depends on which services you use and how you interact with the platform.

Registration and Identity Information

• Full legal name as it appears on your government-issued ID.
• Date of birth (for age verification in compliance with Philippine gaming regulations).
• Email address and mobile number registered in the Philippines.
• Username and encrypted password for account access.
• Residential address in the Philippines.

Identity Verification Documents

• Government-issued photo identification (e.g., Philippine passport, driver's license, SSS ID, PhilSys National ID, UMID, or voter's ID).
• Proof of address documents such as utility bills or bank statements.
• Proof of payment method ownership where required for withdrawal verification.

Financial and Transaction Information

• Deposit and withdrawal history including amounts, dates, and payment methods used.
• GCash or Maya account references, bank account names, and payment method identifiers (we do not store full card numbers).
• Bonus usage history and wagering records.

Gaming Activity Data

• Game history including bets placed, results, amounts wagered, and session durations.
• Platform preferences, favourite games, and gameplay patterns.
• Responsible gaming settings you have applied to your account.

Technical and Device Information

• IP address and approximate geographic location derived from your IP.
• Device type, operating system, browser version, and screen resolution.
• Session timestamps, login history, and platform navigation logs.

Communications Data

• Records of communications with our support team including chat transcripts and email correspondence.
• Any information you voluntarily provide when completing surveys or submitting feedback.

Nustabet collects personal information through the following means:

• Directly from you: When you register an account, complete the identity verification process, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically during your use of the platform: Through cookies, server logs, and platform analytics tools that record technical information about your session and device. See Section 8 for full cookie details.
• From third-party verification services: Nustabet may use third-party identity verification providers to confirm the accuracy of the documents you submit. These providers share verification results with us but do not store your information on our behalf beyond what is required for the verification process.
• From payment processors: When you initiate a deposit or withdrawal, the relevant payment provider (e.g., GCash, Maya, your bank) shares transaction confirmation details with Nustabet to enable accurate crediting and recording of your transaction.
• From publicly available sources: In limited circumstances related to fraud prevention or regulatory compliance, Nustabet may verify information against publicly available records.

Nustabet uses the personal information we collect for the following purposes. We only use your data for purposes that are consistent with why it was originally collected.

Nustabet retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable Philippine law. The following general retention guidelines apply:

• Account data: Retained for the duration of your active account and for a minimum of five years after account closure, in line with AML record-keeping requirements under Philippine law.
• Identity verification documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction, consistent with AMLC record-keeping obligations.
• Gaming activity records: Retained for a minimum of three years from the date of the gaming session for dispute resolution and regulatory audit purposes.
• Support communications: Retained for three years from the date of the last interaction for quality assurance and dispute reference purposes.
• Technical logs (IP, session data): Typically retained for 12 months for security monitoring purposes, after which they are anonymised or deleted.

When data is no longer required and no longer subject to a legal retention obligation, Nustabet will securely delete or anonymise it in a manner that prevents reconstruction of the original personal information.

Nustabet uses cookies and similar tracking technologies on the nustabet.best website to improve your experience, maintain your session, analyze platform performance, and support security functions. Here is what we use and why:

• Strictly necessary cookies: Required for the platform to function. These include your session authentication token that keeps you logged in during a gaming session. You cannot opt out of these without ceasing to use the platform.
• Functional cookies: Remember your preferences such as language settings and game display preferences to personalize your experience on return visits.
• Analytics cookies: Used to understand aggregate platform usage patterns – which pages are visited most, how players navigate between sections, and where technical issues occur. This data is analyzed at the aggregate level and does not identify you personally.
• Security cookies: Help Nustabet detect and prevent fraudulent login attempts and unusual access patterns that may indicate unauthorized use of your account.

You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality and performance of the Nustabet platform on your device. Nustabet does not use third-party advertising cookies to serve targeted ads based on your gaming activity.

Nustabet's services are strictly intended for adults aged 21 and above in the Philippines. Nustabet does not knowingly collect personal information from individuals under the age of 21. If you believe a minor has provided personal information to Nustabet, please contact us immediately at privacy@nustabet.best so we can take appropriate action, including account closure and deletion of the data concerned.

Nustabet uses date of birth verification during registration and may request government-issued ID to confirm age before allowing account access. Any account found to have been registered by someone under the minimum age will be immediately closed and all associated funds frozen pending investigation.

Nustabet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine privacy law. When we make material changes, we will update the effective date shown at the top of this policy and, where the changes significantly affect your rights, we will notify you by email or via a platform notification.

We encourage you to review this Privacy Policy periodically so that you are always up to date on how your personal information is handled. Your continued use of the Nustabet platform after any changes take effect constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, wish to exercise your data rights, have a concern about how your personal information has been handled, or want to report a potential privacy breach, please contact Nustabet's Data Privacy Officer through any of the following channels:

• Email: privacy@nustabet.best (for formal data rights requests and privacy complaints)
• General support email: support@nustabet.best
• Live Chat: Available 24/7 through the Nustabet platform after logging in

We take all privacy inquiries seriously and aim to respond to every query within 5 business days and to formal data rights requests within 15 business days as required by the Philippine Data Privacy Act.

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which is the regulatory authority responsible for enforcing the Data Privacy Act of 2012.